AFFILIATIONS AND CERTIFICATIONS
• National Affordable Housing Management Association
At AVM, we completely understand our mission: maximize value for our property owners by exceeding the expectations of our tenants. Everything we do on a day-to-day basis is consistent with this mission.
The most important element of exceeding tenant expectations is people.
At AVM, we place our emphasis on our people -- the interface with the tenants.
Our approach is to:
HIRE THE RIGHT PEOPLE
We employ the most effective employee screening techniques to ensure that our personnel
are well-suited to the unique challenges of property management. Rather than have to
expend unnecessary resources training someone who may not be a good fit,
we place tremendous emphasis on identifying the right people first.
GIVE THEM THE BEST TRAINING AND DEVELOPMENT
AVM conducts frequent staff training covering topics as diverse as personnel management and human resources, property management software recurrency, affordable housing and FHA compliance, new marketing ideas and techniques, and operational/maintenance issues.
PROVIDE THEM WITH PATIENT AND INFORMATIVE SUPPORT
Not only are our staff chosen because they are uniquely suited to the property management/leasing
function, our senior-level staff and executive personnel recognize the value of inspired employees
and are uniquely suited to mentoring and instruction.
GIVE THEM THE TOOLS THEY NEED
AVM uses the most up-to-date YARDI management software, employs the most effective and
efficient resident screening, and provides property managers with full administrative support.
ENGENDER A SENSE OF OWNERSHIP
Our employees develop a sense of ownership -- not only in their specific property or properties,
but in their management company. Promote-from-within, employee feedback/suggestions,
periodic operational roundtables, marketing meetings, friendly inter-property "competitions" and
recognitions/awards are all techniques that bring the AVM family together
while simultaneously maximizing performance.
But even the most motivated, highly-trained, and best-suited property manager
can't maximize tenant satisfaction on those attributes alone. Rather, the property manager
needs to provide a superior product, which in the case of a property manager, is SERVICE.
At AVM, we boil SERVICE down to the following:
Tenants need to be kept informed as to the status of any issues with which they are concerned.
At AVM, we systematize fail-safe resident follow up.
We don't wait to address a minor maintenance issue until a tenant brings it up.
Our early-renewal incentives and early-contact system maximize tenant retention.
We focus on the proactive rather than the reactive.
Above all, tenants simply want to enjoy their living environment problem-free.
AVM places a tremendous emphasis on operational and maintenance support,
so as to provide the tenant with what they expect and deserve.
By having the best people provide the best service, AVM exceeds tenant expectations.
And by doing so, AVM's communities benefit from high resident retention.
It is resident retention, combined with exceptional physical plant maintenance,
that maximizes value for our property owners.